General Terms and Conditions (GTC)

Last updated: 11 October 2026

1. Scope

These General Terms and Conditions (GTC) apply to all orders placed on the Kaffeo website by consumers.

Placing an order implies full acceptance of these GTC.

2. Seller identity

kaffeoofc@gmail.com

3. Products

Kaffeo offers coffee machines (automatic machines, bean-to-cup machines, espresso machines and professional models) and related products for sale. The technical specifications, descriptions, photos and prices of the products are presented on the website as accurately as possible.

In the event of an obvious error in the price or information relating to a product, Kaffeo reserves the right to cancel the order concerned after informing the customer.

The products offered are subject to availability. Available stock is displayed on the website where possible. If a product is out of stock after the order has been placed, Kaffeo will inform the customer as soon as possible.

4. Prices

Prices are shown in euros (€), including all taxes (VAT included in accordance with applicable law).

Delivery is free, whatever the destination.

Kaffeo reserves the right to change its prices at any time, provided that the applicable price is the one in force at the time the order is confirmed.

5. Orders

To place an order, the customer selects the desired products, adds them to the cart, and completes the order by following the steps shown on the website (identification, delivery address, payment method, confirmation).

An order confirmation is sent by email to the address provided by the customer.

6. Payment

Payment is made exclusively by bank transfer, using the bank details provided after the order has been placed.

Important: the order is only considered definitively confirmed and prepared for shipment once the transfer has actually been received in Kaffeo’s account.

Processing time may therefore vary depending on bank delays (usually 1 to 3 working days).

7. Delivery

Kaffeo delivers worldwide.

Estimated delivery times are shown on the product page and/or when the order is confirmed. These times start from receipt of payment.

In the event of a significant delivery delay, the customer may contact customer service at kaffeoofc@gmail.com.

8. Right of withdrawal (Widerrufsrecht)

In accordance with German and European consumer law, the customer has 14 calendar days from receipt of the product to exercise the right of withdrawal, without giving any reason and without penalty.

To exercise this right, the customer must inform Kaffeo of their decision to withdraw by means of an unequivocal statement:

• by email at kaffeoofc@gmail.com;
• or by post to the address given in section 2.

Model withdrawal form

The withdrawal form may be attached as an annex or presented on a separate page in accordance with German requirements (Muster-Widerrufsformular).

Kaffeo grants a return period of 30 days from receipt of the product. Return costs are borne by the customer.

Refunds are made in accordance with applicable legal provisions. Kaffeo may, in particular, wait until it has received the returned product or proof that it has been sent back before issuing the refund.

Exceptions to the right of withdrawal

Certain categories of products may be subject to exceptions to the right of withdrawal provided for by applicable law, in particular certain sealed products that are unsuitable for return for reasons of hygiene or health protection, unsealed software, or other products covered by a legal exception.

Any exceptions that apply to a product are stated before the order is placed.

9. Statutory warranty (Gewährleistung)

In accordance with applicable German law, the customer benefits from the statutory warranty rights applicable to products purchased from Kaffeo.

In the event of a lack of conformity or a defect affecting the product, the customer may, under the conditions laid down by law, in particular request repair or replacement of the product, a price reduction or withdrawal from the contract.

This statutory warranty is independent of any commercial guarantee that may be offered by the manufacturer.

10. Liability

Kaffeo shall not be liable for damage resulting from use of the product contrary to its intended purpose or its instructions for use.

Kaffeo shall not be liable for non-performance or improper performance of the contract resulting from force majeure.

11. Protection of personal data

The processing of the customer’s personal data is described in our Privacy Policy.

12. Dispute resolution

In the event of a dispute, the customer may contact Kaffeo customer service at kaffeoofc@gmail.com in order to seek an amicable solution before any legal action.

Consumers may also use the out-of-court consumer dispute resolution mechanisms available in Germany, where the applicable conditions are met.

Kaffeo is not obliged to participate in dispute resolution proceedings before a consumer arbitration board.

13. Applicable law

These GTC are governed by German law, without prejudice to the mandatory consumer protection provisions applicable in the customer’s country of residence, in particular Germany.

14. Contact

For any questions about these GTC, you may contact Kaffeo:

Email: kaffeoofc@gmail.com